A submitted request can be cancelled at any time before dispatch confirms it, with no charge. Any deposit taken at submission is refunded in full.

Once your booking is confirmed, the following windows apply to cancellations made in writing to our concierge:

More than 7 days before the experience: full refund of amounts paid. Within 4–7 days: 50% refund. Within 72 hours of the experience: non-refundable, as providers and guides have committed to the date.

If a provider cannot deliver an experience, or weather makes it unsafe to proceed, we will offer the nearest available alternative or a full refund for that experience.

Some experiences — particularly boat charters and water sports — are weather-dependent; dispatch will advise on the day and reschedule or refund as appropriate.

If one experience in a multi-experience itinerary is cancelled by the provider, the remainder of your itinerary proceeds as booked. The refund applies only to the affected experience.

Bundle discounts are recalculated if a cancellation brings the remaining itinerary below the three-experience threshold.

For split-payment bookings, refunds are returned to the guest who paid the relevant share. Gift card credit applied to a refunded booking is returned to the gift card balance.

Contact our concierge through the app or by email with your booking reference. Approved refunds are processed to the original payment method within 5–10 business days.